ta-tas® Return & Exchange Policy
Our Policy
If you are not satisfied with your purchase, return it to us for an exchange or refund within 30 days of placing order. We exchange or refund any original condition merchandise. Any merchandise returned after 30 days in unused and new condition will qualify for an exchange only. Merchandise must be received by ta-tas® for customer to qualify for an exchange. Please note: the customer is responsible for all shipping charges on purchases and returns/exchanges. Recipient is responsible for all import duty and taxes. ta-tas® will cover the shipping costs to return the exchanged merchandise to the customer via USPS. If you are exchanging a defective item, we will gladly replace the item at no cost to you, once we receive and review the item. Please allow one to two billing cycles for refunds to appear on your credit card statement.
Note
Please use caution when trying on items. Health regulations stipulate that clothing that is soiled, worn, damaged, dry cleaned, washed is considered to be “other than original condition” and cannot be returned or exchanged. This includes deodorant markings, pet hair, and odors such as perspiration or cigarette smoke. If such merchandise is returned it cannot be refunded.
Lost Shipments
Lost shipment and missing item claims must be filed within ten days from the date order was shipped. ta-tas® does not assume responsibility for lost shipment or missing item claims placed after ten days of ship date.
How to Send it Back
To ensure that your exchange or refund request is processed, please use the following instructions:
- Include your name and return address in the package
- Include your order number in the package
- Specify whether it is exchange or return
- For exchange- include specific information on sizing and for what shirt
- Double check that merchandise is in original condition
- Double check order date. Exchanges only after 30 days.